Zenfleets FAQ

How does it work?

Zenfleets measures driver safety using only phone sensors. Integrate the Zenfleets SDK into your driver app, and we’ll measure your drivers’ Caution, Control, and Focus while on the road, as well as detect collisions. This is done by measuring a wide variety of safety factors, like speeding, hard brakes, sharp accelerations, phone use, swerving, length of time driving, time of day, and many many more.

Zenfleets analyzes these and returns actionable insights about how and where to coach or reward drivers for sustained fleet improvement. These insights can be delivered through a dashboard, an API, emails, or text alerts, depending on your preferences.


How is it different from traditional hardware On Board Diagnostics solutions?

There are three main differences.

Better measurements. 90% of collisions result from human error. 30% result from phone use. Hardware solutions are limited to car diagnostics. We use smartphone sensors to understand what really matters: Drivers. And since many On Demand fleets have drivers who might be driving multiple cars, or driving for multiple services, Zenfleets’ driver-centric measurements are just more relevant.

Easy, flexible and scalable implementation. Unlike hardware solutions, which need to be rolled out to each vehicle and are clunky to update and manage, Zenfleets is a pure software solution that works in your existing driver app. It takes 30 minutes to integrate into your code and roll out an update to all drivers, making it both flexible and scalable.

Better price. One of the benefits of not requiring manufactured hardware is the ability to keep prices affordable, and flexible for your growing fleet.


How accurate is it?

In a study done by the University of Illinois, Champagne-Urbana, Zenfleets measurements were as-accurate or more-accurate than OBD solutions for 13 out of 14 driving risk factors, including several factors (phone use, comparison to posted speed limits) that OBD solutions can’t measure.


Who’s it for? How are people using this?

We built Zenfleets for any On Demand company with a growing fleet, to help them manage their growth. With in-depth analysis showing any particular driver’s safety, or fleet-wide safety, it gives fleet managers the tools they need to improve their fleet’s driving to ensure safety, reduce risk and liability, and increase savings.

Since launch we’ve found additional types of companies getting value from Zenfleets, from fleet management platform companies, to activity tracking companies and expense tracking companies who use the driving detection in the technology, to hardware companies looking for new safety features.


What about my privacy?

Zendrive’s data collection is completely anonymized, so while we know that a driver is engaging in particular behaviors in a specific time and place, we have no way of knowing who that driver actually is. We provide this service to our customers, app developers and businesses, who then use this information to improve the driving safety of their fleet overall, or work with specific drivers, or give their own customers personalized driving information.


Will this make my insurance go up?

No. Zendrive does not report your information to your insurance company. Data is anonymized and we know neither who you are nor who insures you. Some insurance companies may choose to integrate Zenfleets and roll it out as a part of their customer app, but even then, Zendrive will only share information if users give permission for such sharing.


Will you report my driving to the police?

No. We do not share individual anonymized data with anyone but the developer. However, the app developer will in most cases comply with law enforcement requests if applicable.


How can I get in on this?

Sign up for Zenfleets here.


How are you pricing this?

See pricing information and promotions here.

What happens when phones are missing certain sensors?

Zendrive uses mobile phone sensors like Accelerometer, Gyroscope and GPS to measure driver behavior. When one or more sensors are missing (faulty), it affectes Zendrive's ability to detect certain events (e.g. Phone use detection depends on a working Gyroscope). In such cases, the scores that depend on these events are approximated based on average driving behavior.

Collision Detection FAQ

How does it work?

Zendrive Collision Detection is a service that developers can integrate into their apps by integrating the Zendrive SDK, bringing On-Star-like functionality to any app. (currently available for both iOS and Android phones) Once a developer’s app is running on a phone, Zendrive Collision Detection can detect that a collision has occurred using only the smartphone’s sensors. With this information in hand, the developer can create features in the app that call for emergency services, roadside assistance, loved ones, or offer other types of aid.


Who’s it for?

Developers can integrate Zendrive Collision Detection into a variety of types of apps. Companies with fleets, On Demand fleet companies like rideshare and valets, roadside assistance and towing companies with apps, emergency services apps, first aid apps, mapping and navigation apps, driving education services, and many many more can all benefit from Collision Detection.


So does the technology notify people?

The purpose of Zendrive Collision Detection is to enable developers to build apps which save lives and help people. The technology detects the collision, and then the developer chooses what to do with that information. If a developer wishes, they can build an app that notifies authorities, or notifies emergency services, or notifies roadside assistance, or notifies loved ones. Depending on what the developer chooses, that will determine which notifications are generated and where they go. Roadside assistance apps like Urgent.ly, for example, are building in both emergency and roadside assistance notifications.


Does it only benefit people who have the technology running on their phone?

Because so much of this depends on the developer's implementation, there are a number of people who could benefit, whether the app is installed or not. For example, a developer working on a driving education app (such as eDriving) could have a setup that has the student install the app and put in contact information for parents. Then, if the student is in a collision while the driving education app is running, the parent could (in this example) get a text notification. So the parent wouldn't need to have the app installed in this particular implementation, but would still benefit from the information. A similar usecase could work for a ridesharing app, which might let the customer put in an emergency contact who might be immediately texted if there is a collision.

For Collision Detection to work, a phone running an app that has the Collision Detection SDK integrated into it must be in the car at the time of the collision.


What about my privacy?

Zendrive’s data collection is completely anonymized, so while we know that a vehicle was in a collision at a particular time and place, we have no way of knowing who was involved. We provide this detection service to our customers, App developers and businesses such as Urgent.ly, who can then give you options for calling roadside assistance, emergency services, and more.


Will this make my insurance go up?

No. Zendrive does not report your information to your insurance. Data is anonymized and we know neither who you are nor who your insurance is. Some insurance companies may choose to integrate Zendrive’s Collision Detection feature and roll it out as a part of their customer app, but even then, Zendrive will only share information if users give permission for such sharing to the app.


Will you report this to the police?

No. We do not share individual anonymized collision data with anyone but the developer. However, the app developer will in most cases comply with law enforcement requests if applicable.


Will you call an ambulance, if applicable?

Zendrive provides the collision detection technology for developers. It is up to the developer and their individual company to determine how they want to handle collision events.


How are companies using Zendrive Collision Detection?

Developers are using this technology in a number of different ways. Roadside Assistance companies like Urgent.ly use this to call for immediate help with towing or technical support. Driving education companies like eDriving use this to enhance peace of mind for both student and parent. Valet companies like Luxe use this to assure customers that nothing happens to their cars in the course of their valet service. Rideshare companies like HopSkipDrive use this to notify parents if there’s an incident. Overall, we expect to continue to see new uses of this technology, from liability management for insurance companies to discount offers from tow truck companies… anything developers can come up with.


How accurate is it? How do I know it won’t think there’s a collision during a hard brake?

During tests at BMW’s crash test lab, Zendrive Collision Detection for iOS had 100% accuracy for cars crashing from 30mph or higher. This means both that every single collision was detected, and that there were no false positives, detecting a collision when no collision occurred. We can very accurately tell the difference between hard brakes and a collision when a phone is in a mount, a pocket, or a cup holder.


Tell me about the methodology of testing this- how did you get to these accuracy numbers?

We ran a few months of testing in the BMW crash lab where every day multiple cars with phones running Zendrive Collision Detection were crashed. We built and refined our models and tested them against collisions and against non-collision events on the road (such as hard breaks) until our final technology was at 100% accuracy. There were no instances of false positives or false negatives.


How can I get in on this?

Zendrive Collision Detection is available in two ways: it can be a standalone service from Zendrive that developers embed into their apps, OR, it is available in the “Advanced” package of the Zenfleets service. Either can be accessed (with signup, download, and implementation help) through zendrive.com.


How are you pricing this?

If this is for an On Demand company or a company with a fleet, we encourage them to sign up for Zenfleets, which tracks overall driver safety. Collision Detection will be bundled into the Advanced Zenfleets package, which includes a variety of other driver safety tools.

For companies without fleets, like people who make mapping apps, family safety apps, or driver's education apps, we're offering the Collision Detection as a standalone feature via SaaS model (specific pricing depends on the implementation and number of drivers). As part of the launch of this new feature, we're making it (the standalone SaaS feature) free until June 15.

What about liability?

In some extremely rare events not all collisions may be detected and some false positives may occur. Zendrive can't guarantee that its technology will successfully detect all collisions (or that emergency assistance will always be provided through a developer's app), so Zendrive cannot be liable for any failures of its technology to accurately do so. Drivers and other users of the Zendrive technology are solely responsible for safe vehicle operation and for avoiding and responding to any collisions.